Filter Granules Subscription
How Does the Subscription Payment Work?
The payment for your recurring subscription will be withdrawn from the registered payment method when the new order is processed and shipped from our warehouse. This is based on the frequency chosen when you registered your subscription. You can chan
How Do I Change the Frequency, Skip a Shipment, or Change the Date of My Subscription?
Log in to your account here and go to "Manage My Subscription." There, you will find options to change the frequency, skip a shipment, reschedule, swap products, or cancel your subscription. Make sure you make any changes at least 24 hours before you
How Do I Update My Address Details?
Your order will be delivered to the registered address you provided when you placed your order. You can change the address in your Aarke account at any time by logging in. This change needs to be done at least 48 hours before your next shipment to en
How Do I Update My Credit Card Information?
To update your payment details, please contact our support team — they’ll provide you with a secure link to make the change safely. Make sure your new credit card information is saved before the next billing cycle to avoid any disruptions.
My Recurring Payment Was Declined, What Do I Do?
Please log in to your subscription account and update your payment information under "Address & Payment Details." If the issue persists, please contact our support team for help with payment issues. You can contact us here. Additionally, check with y
How Do I Pause or Cancel My Subscription?
Please log in to your subscription account and update your payment information under "Address & Payment Details." If it still doesn't work, please contact our support for help with payment issues. You can contact us here. Additionally, check with you
Can I Change Filter Type for My Subscription?
Yes, you can change to another filter type in your subscription account. Log in here and go to "Manage My Subscription." At the bottom of this page, you will see an option to swap products. Select this option to choose a different filter type for you
Can I Order Without Starting a Subscription?
Yes, you can make one-time purchases without starting a subscription. Simply select the "One-Time Purchase" option when adding items to your cart. You can order these items at any time without committing to a recurring subscription.
What Is the Minimum Order Quantity to Start a Subscription?
We currently offer two quantity options for starting a subscription: a 3-pack and a 6-pack. You can choose the option that fits your needs best when setting up your subscription
What Is the Maximum Order Quantity to Start a Subscription?
We currently offer two quantity options for starting a subscription: a 3-pack and a 6-pack. You can choose the option that fits your needs best when setting up your subscription
Can I Have Multiple Subscriptions?
Yes, you can manage multiple subscriptions simultaneously. Each subscription can be customized with its own quantity, frequency and product selection.
Can I Order More Than 6 Refill Bags With the Subscription?
Currently, our subscription options include 3-pack and 6-pack quantities. If you need more than 6 refill bags, you can adjust the frequency of your subscription or place additional one-time orders. To manage your subscription preferences, log in here
Are There Any Hidden Fees to the Subscription?
No, there are no hidden fees with our subscription service. Additionally, all subscription orders qualify for free shipping. You can enjoy transparent pricing and shipping benefits with every subscription order you place.
How Is the Subscription Delivered?
Your subscription package will be delivered to the registered address you provided when placing your order. You have the flexibility to update this address at any time through your subscription account. To do so, log in here and navigate to "Address
My Subscription Package Wasn’t Delivered, What Do I Do?
If your subscription package wasn't delivered as expected, please contact our support team immediately. We will assist you in tracking your package and resolving any delivery issues promptly. You can reach out to our support team here. We apologize f
Can I Have a Subscription of Both Pure and Enriched Filters?
Yes, you can subscribe to both Pure filter granules and Enriched filter granules. Our subscription service allows you to customize your orders to include multiple filter types according to your preferences. To set up or manage your dual-subscription
Which Countries Have the Filter Subscription Service Available?
Currently, the filter subscription service is available in Germany and Austria only. To stay updated on when the filter subscription will be available in other countries, we recommend signing up for our newsletter. You'll receive timely information a